1. Right of Withdrawal
Term: Consumers have the right to return a product within 14 days of receipt without giving a reason. This is also referred to as the “cooling-off period.”
Extension: If the Web shop does not inform consumers about the right of withdrawal, the cooling-off period is extended to 12 months.
2. Cost of Returns
Refund: The webshop must refund the full purchase price, including standard shipping costs (for outward shipment), within 14 days of receiving the return.
Return Costs: The cost of returning the product may be charged to the consumer, but this must be clearly stated in advance.